Privacy Policy

Last updated: September 13, 2025

Minimondo Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website minimondo.travel, use our services, or interact with us through social media platforms including Facebook Messenger, Instagram, and WhatsApp.

1. Information We Collect

1.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Travel preferences and requirements
• Messages and communications sent through our website or social media
• Booking and reservation details
• Payment information (processed securely through third-party providers)

1.2 Information Collected Through Social Media

• Facebook Messenger: Messages, user ID, profile name, and profile picture
• Instagram: Direct messages, user ID, profile information
• WhatsApp: Messages, phone number, profile information
• Social media interactions and engagement data

1.3 Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

• Provide and improve our travel services
• Respond to your inquiries and provide customer support
• Process bookings and reservations
• Send you travel recommendations and promotional offers (with your consent)
• Manage our customer relationship management (CRM) system
• Comply with legal obligations and protect our rights
• Analyze website usage and improve user experience

3. Social Media Integration

3.1 Facebook Messenger

When you message us through Facebook Messenger, we collect and store your messages to provide customer service and follow up on travel inquiries. We use Facebook's Messenger Platform API in compliance with Facebook's Platform Policy.

3.2 Instagram and WhatsApp

Similar to Facebook Messenger, we collect messages and basic profile information when you contact us through Instagram Direct Messages or WhatsApp for business purposes.

3.3 Lead Management

Messages from social media platforms are automatically converted into leads in our CRM system to ensure we can provide you with the best possible service and follow up on your travel needs.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Travel suppliers, hotels, airlines, and other travel-related services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Social media messages and lead information are typically retained for up to 7 years for business and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Facebook Platform Compliance

This application complies with Facebook's Platform Policy. We use Facebook's APIs solely for providing customer service and managing travel inquiries. We do not use Facebook data for advertising purposes or share it with third parties beyond what is necessary for travel service provision.