Terms of Service

Last updated: September 13, 2025

Welcome to Minimondo Travel. These Terms of Service ("Terms") govern your use of our website minimondo.travel, our services, and our social media interactions including Facebook Messenger, Instagram, and WhatsApp communications ("Services"). By using our Services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Minimondo Travel provides travel booking services, travel consultation, and customer support through various channels including:

• Website-based travel booking and information services
• Customer support via Facebook Messenger, Instagram, and WhatsApp
• Travel consultation and personalized recommendations
• Booking management and customer relationship services

3. User Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Social Media Communications

4.1 Facebook Messenger

• Our Facebook Messenger integration is designed to provide customer service and travel assistance
• Messages sent to us may be stored and used to improve our services
• We comply with Facebook's Platform Policy and Terms of Service
• Response times may vary based on business hours and message volume

4.2 Instagram and WhatsApp

• Similar terms apply to communications through Instagram Direct Messages and WhatsApp
• Business hours: Monday-Friday 9:00 AM - 6:00 PM (Armenia Time)
• Emergency contact available for existing bookings

5. Booking Terms and Conditions

5.1 Booking Process

• All bookings are subject to availability and confirmation
• Prices are subject to change until booking is confirmed
• Payment must be received before booking confirmation
• Additional fees may apply for changes or cancellations

5.2 Payment Terms

• Payment is required at time of booking confirmation
• We accept major credit cards and bank transfers
• All payments are processed securely through verified payment providers
• Currency conversion fees may apply for international transactions

5.3 Cancellation and Refund Policy

• Cancellation policies vary by service provider and booking type
• Refunds are subject to the terms of individual suppliers
• Cancellation fees may apply as per supplier policies
• Travel insurance is recommended to protect against unforeseen circumstances

6. User Responsibilities

• Provide accurate and complete information for bookings
• Ensure valid travel documents (passport, visa, etc.)
• Comply with all applicable laws and regulations
• Respect our staff and other customers in all communications
• Report any issues or concerns promptly

7. Prohibited Uses

You may not use our Services to:

• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt our Services
• Attempt to gain unauthorized access to our systems
• Use our Services for fraudulent or illegal activities
• Spam or send unsolicited communications

8. Intellectual Property

All content on our website and in our communications, including text, images, logos, and software, is the property of Minimondo Travel or our licensors and is protected by copyright and other intellectual property laws.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to provide uninterrupted service but cannot guarantee 100% uptime. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Third-Party Services

We work with various travel suppliers and service providers. We are not responsible for the actions, services, or policies of these third parties.

9.3 Travel Risks

Travel involves inherent risks. We recommend travel insurance and staying informed about destination conditions, health requirements, and safety considerations.

10. Limitation of Liability

To the maximum extent permitted by law, Minimondo Travel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

11. Indemnification

You agree to indemnify and hold harmless Minimondo Travel from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information, especially regarding our social media integrations.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our website. Continued use of our Services after changes constitutes acceptance of the new Terms.

14. Termination

We may terminate or suspend your access to our Services at any time for violation of these Terms or other reasonable cause. You may discontinue use of our Services at any time.

15. Governing Law

These Terms are governed by the laws of the Republic of Armenia. Any disputes will be resolved in the courts of Armenia.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

18. Facebook Platform Compliance

Our use of Facebook's platforms (Messenger, Instagram) is governed by Facebook's Terms of Service and Platform Policy. We use these platforms solely for customer service and business communication purposes. Users interacting with us through these platforms are also subject to Facebook's terms and policies.